At UzecPk, we strive to ensure your satisfaction with every purchase. If you're not completely satisfied with your order, we're here to help. This Return & Refund Policy outlines our guidelines for returning products and requesting refunds. By making a purchase with us, you agree to the terms and conditions described in this policy.
1.Eligibility for Returns
We accept returns for the following scenarios:
Incorrect Items: If you receive an item that is different from what you ordered, you can request a return or exchange.
Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you may be eligible for a return or replacement.
2.Return Process
To initiate a return, please follow these steps:
Contact our customer support team within 7 days of receiving your order to request a return authorization.
Provide details about the issue, including order number, product name, and a description of the problem.
Our customer support team will guide you through the return process, including providing a return shipping label (if applicable).
3.Conditions for Returns
To be eligible for a return, the following conditions must be met:
The product must be in its original packaging and in unused condition.
Any included accessories, manuals, or promotional items must be included in the return.
Returns must be initiated within 7 days of receiving the order.
Returns must be accompanied by the original receipt or proof of purchase.
4.Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:
For damaged or defective items, we will issue a full refund or replacement.
For incorrect items, we will provide a full refund or send the correct item, depending on your preference.
Refunds will be processed using the original payment method within 7 business days of approval. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
5.Return Shipping Costs
For eligible returns due to damaged, defective, or incorrect items, we will provide a prepaid return shipping label. If you are returning an item for reasons other than those mentioned above, you may be responsible for the return shipping costs.
6.Contact Us
If you have any questions or concerns about our Return & Refund Policy, or if you need assistance with the return process, please contact our customer support team at help@uzecpk.com . We are here to help ensure a smooth and satisfactory resolution to any issues you may encounter.
By making a purchase with UzecPk, you acknowledge that you have read and understood this Return & Refund Policy and agree to the terms outlined herein.
Effective Date: 2023/08/30
1.Eligibility for Returns
We accept returns for the following scenarios:
Incorrect Items: If you receive an item that is different from what you ordered, you can request a return or exchange.
Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you may be eligible for a return or replacement.
2.Return Process
To initiate a return, please follow these steps:
Contact our customer support team within 7 days of receiving your order to request a return authorization.
Provide details about the issue, including order number, product name, and a description of the problem.
Our customer support team will guide you through the return process, including providing a return shipping label (if applicable).
3.Conditions for Returns
To be eligible for a return, the following conditions must be met:
The product must be in its original packaging and in unused condition.
Any included accessories, manuals, or promotional items must be included in the return.
Returns must be initiated within 7 days of receiving the order.
Returns must be accompanied by the original receipt or proof of purchase.
4.Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:
For damaged or defective items, we will issue a full refund or replacement.
For incorrect items, we will provide a full refund or send the correct item, depending on your preference.
Refunds will be processed using the original payment method within 7 business days of approval. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
5.Return Shipping Costs
For eligible returns due to damaged, defective, or incorrect items, we will provide a prepaid return shipping label. If you are returning an item for reasons other than those mentioned above, you may be responsible for the return shipping costs.
6.Contact Us
If you have any questions or concerns about our Return & Refund Policy, or if you need assistance with the return process, please contact our customer support team at help@uzecpk.com . We are here to help ensure a smooth and satisfactory resolution to any issues you may encounter.
By making a purchase with UzecPk, you acknowledge that you have read and understood this Return & Refund Policy and agree to the terms outlined herein.
Effective Date: 2023/08/30